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	About Our service - How it works First and foremost we listen. We listen to your needs and concerns. You are "our client," we want you to be totally satisfied with the service "we" provide. We then prepare a customized customer evaluation plan based on your particular needs and criteria. Next we select "shoppers" that match your target customer profile. They are carefully screened, briefed and trained to pose as a customer visiting your establishment. Our shoppers work within the parameters you define. Within just a few hours of visiting your establishment the shopper files a detailed report by filling out a secure survey form online that is based on your customized evaluation criteria. The shopper has no incentive to give a biased report; they get compensated regardless of whether the report is good or bad. Our online evaluation platform insures that the survey is accurate and complete. Lastly you are able to login to a secure account and see any and all customer service evaluations in real-time. Your data is presented in wide range of detailed reports and graphs that allow you to quantify it, respond immediately to any needed action, reward employees for a job well done and project future customer trends. You are able to download the data in various formats for further analysis. © westworld llc . manchester . nh . 03102
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